Thank you for supporting VOIR. Please read our shipping and refund policy carefully before making a purchase.

​​1. Digital Products

Some of our products, such as digital musical scores, downloadable files, learning materials, or digital resources, may be delivered electronically.

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Once payment has been made and the digital product has been sent, downloaded, or accessed, all sales are final.

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Due to the nature of digital products, we are unable to offer refunds, exchanges, or cancellations after purchase.

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Please ensure that you have selected the correct product before completing your order.

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2. Physical Products

For physical items, such as printed scores, books, merchandise, or other physical materials, delivery is currently available within Singapore, unless otherwise stated.

Orders will usually be processed within 3 to 7 working days after payment has been confirmed.

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Delivery time may vary depending on order volume, courier availability, public holidays, or other unforeseen circumstances.

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3. Shipping Fees

Shipping fees, if applicable, will be stated at checkout or communicated before payment is completed.

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For selected items or campaigns, free delivery may be offered at VOIR’s discretion.

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4. Delivery Address

Please ensure that your delivery address and contact details are accurate before submitting your order.

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VOIR will not be responsible for delays, failed deliveries, or lost parcels due to incorrect or incomplete information provided by the customer.

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If an order is returned to us due to an incorrect address or failed delivery attempt, additional delivery charges may apply for re-delivery.

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5. Damaged or Incorrect Physical Items

If you receive a damaged or incorrect physical item, please contact us within 3 working days of receiving your order.

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Please provide your order details, a description of the issue, and clear photos of the item received.

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Where applicable, VOIR may arrange for a replacement or other suitable resolution.

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6. Refunds & Exchanges

All purchases of digital products are strictly non-refundable once the product has been sent, downloaded, or accessed.

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For physical products, refunds or exchanges will only be considered if the item received is damaged, defective, or incorrect.

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Change-of-mind purchases, incorrect product selection, or unused products are not eligible for refunds.

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7. Contact Us

For any questions regarding your order, delivery, or digital product access, please contact us at:

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[Voir.sing@gmail.com / +6581633029]

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We will do our best to assist you as soon as possible.